So a guy comes into the store with a thousand questions about the iphone. Ok a normal day. He makes me look up the most assanine tech specs and what not, so 90 minutes goes by.

He then says "Do you work on commission" i tell him i sure do. He said "Well that sucks Wal-Mart has them $2 cheaper so I'm going there" and leaves.

I am like WTFPWNIH8U!

An hour later the bastard comes back into the store saying the guys at Wal-Mart didnt know how to setup email, do it for me. Not will you, not please cane you help me....do it for me.

I tell him www.att.com/iphone (http://www.att.com/iphone) or www.apple.com/iphone (http://www.apple.com/iphone) has many tutorials on how to help him get is email. (i could of done if for him). I tell him in an extremely professional manner. He looks at me and says "i pay you good money you will do what i say."

After this i snapped and replied with sir you didnt pay me anything, and i dont have to do what you say. At that point my manager finally understood what happened stepped in and defused the situation with the guy leaving.

Was i wrong, i mean seriously i understand to a point i am a sevice person but damn...

You were wrong.

LOL, One of the main reasons I'm no longer in retail, is guys like that.

I worked in that environment for 6 years, and I would sooner slit my wrists than go back....

You would have been wrong if the guy had bought the phone from you. His attitude seemed to be a bit confrontational. I would have said: Sir, Walmart should do that for you perhaps you can go back and speak to a supervisor there.

Oomph. Get out of retail before its too late!

You were not wrong...having been in that exact situation many times, in a past life, myself I can relate. I concur with the others, get out of retail ASAP, especially one that uses a commission system.

...in my situation, I had the ability to tell him my hourly rate to help him...at that time I think it was something like $30/hr (high for that time).:devil

I'm thinkin' Buyza was that guy!!

"we reserve the right to refuse service"

Applies, you didn't owe him a thing.

Reminds me of my uni days, working bars and pubs until 2am at night and dealing not only with the biggest arseholes, ie the guy you described above, but also insanely intoxicated ones - and often hostile to the extreme.

Luckily I had a few OK bosses, who would usually tell anyone to fuck off if they were genuinely harrassing staff. Otherwise a sneaky 'piss off mate' while the boss wasn't looking did the trick.

God do I NOT miss those days - but it bloody well makes me feel lucky every day that I don't do that anymore :P

Not only were you perfectly in the right, but that is exactly the kind of situation when it is nice to have a friend in the store (not a co-worker) who can have a quiet word with the individual, regarding the advantages to being less of a jerk.

I have had the pleasure of being that friend on a few occasions. :)


And yes, GET OUT OF RETAIL!!!!

"GTF out of my sand box", thats what my reply would of been.

Was it the stupid SMTP server that he needed?

He was intent on going into your store and pushing someones buttons. He got you. Its a tough situation, but in customer service you have to deal with it. You should have helped him, just to prove to him that you are the better person. Some times niceness kills.

They say the customer is always right...I agree...he clearly stated he was not your customer but Walmarts...hence my previous post.

You can't be an iPhone user here without being an AT&T customer though...

i cant get out of retail tell me where i can make 40-45k a year with $12/month for full medical/dental/vision insurence, unlimited cellphone for free and really only work 22 hours a week.

i cant get out of retail tell me where i can make 40-45k a year with $12/month for full medical/dental/vision insurence, unlimited cellphone for free and really only work 22 hours a week.

Television production.

I've always hated the saying "The Customer is always right."

I heard another saying, and it is more accurate. "The Customer is not always right. However, the Customer, is the Customer."

This guy didn't qualify. While he may have been a customer of the cellular telephone carrier, he wasn't of the retail store.

And those are some pretty nice perks. If you can put up with the abuse, more power to ya.

Television production.


Being self employed how do you get $12 a month full medical and dental coverage? Please post insurance company contact info.

I have AWFUL benefits. I pay $350 a month for a plan with $1000 deductable (per year). I pay most things out of pocket and 50 percent of dental out of pocket through Blue Cross and Blue Shield.

That being said my day rate is $400 per day for field shooting and $65 / hour for editing ... so if I worked only 22 hours a week it would be comparable after I pay my health insurance (and the insurance on gear, etc.) I work a hell of a lot more than that, but I hire a few stay-at-home dads who like to pick up some extra cash and only work about 2 or 3 days a week. I also don't have a 401k obviously so I dump about 15 percent of my income in an IRA.

I think as a small business owner the trick to health care is to marry someone with great benefits ;)

Long and short if you enjoy the job and can see yourself there 5, 10 years down the line ... stick with it. If not, there are other lines of work out there.

I have REALLY good insurence.

When I had the heart problems and found out i had diabetes i racked up $250,000 in hospital bills..

My cut, a refund check for $100 for the ER copay.

I paid NOTHING<>

wish i had that insurance.

I used to have great insurance till I got a raise. Why do we punish the successful!

Yeah that is good. In the same situation I'd have paid $1,000 though - which isn't too bad given I only pay $350 / month. Not to mention that Insurance benefits are about to change drastically in the coming year(s).

Benefits are just an added benefit to doing a job you love, though. You are young enough you shouldn't force yourself to be in a job you don't enjoy. In 2004 I was working in a job that made me miserable but was afraid to leave it because of the difficulty I thought I would have in finding a new (better) job. Luckily my misery shined through in my work and I got fired, else maybe I'd still be stuck in that hell hole instead of doing what I do now.

I have AWFUL benefits. I pay $350 a month for a plan with $1000 deductable (per year). I pay most things out of pocket and 50 percent of dental out of pocket through Blue Cross and Blue Shield.

That being said my day rate is $400 per day for field shooting and $65 / hour for editing ... so if I worked only 22 hours a week it would be comparable after I pay my health insurance (and the insurance on gear, etc.) I work a hell of a lot more than that, but I hire a few stay-at-home dads who like to pick up some extra cash and only work about 2 or 3 days a week. I also don't have a 401k obviously so I dump about 15 percent of my income in an IRA.

I think as a small business owner the trick to health care is to marry someone with great benefits ;)

Long and short if you enjoy the job and can see yourself there 5, 10 years down the line ... stick with it. If not, there are other lines of work out there.

It would be better to go with self pay and work out payments for any catastrophic occurence than pay what you are paying. With self pay you won't even get the possibility of tretment denied.

I do self pay and get a 30% discount and I go to the Dr every 4 months for checkup and every 6 months to have ICD readings and with my three kids and squish my total medical outlay is less than 3k a year. As far as prescriptions go the pharmacy in the local grocery store offers free anti-biotics and Rite Aid has $4.00 prescriptions.

This site's for you Grey:

http://notalwaysright.com