Zagio
11-01-2003, 02:28 AM
Ok folks, it's rant time.
As some of you know, I've been waiting for NTL to install my broadband and cable TV package at my student accommodation and so far I've been shafted repeatedly.
My landlord (who happens to be one of the tenants also) rings NTL on the 4th of October and sets up an installation date. Due to the volume of students wanting broadband Internet connections, NTL gave us a date of October 19th. We understood that it was a busy time for NTL and agreed to the date. Here is where the first part of the plan began to unravel.
a) NTL didnt ask if any cabling had been installed for previous owners.
b) NTL didnt check their records to see if any would be needed.
c) NTL are retards.
We wait two weeks and eventually NTL show up (on a Sunday morning of all days - another mistake as the NTL helpline isnt open on Sundays meaning if we'd had any technical difficulties we'd have been stuck till the next day). and announce that they are unsure as whether we even have NTL in our area - despite the fact that a house 3 houses down has an NTL box outside which should have been a sure sign... - and that they need to go and check.
The technicians disappear and return half an hour later and announce that we do indeed have NTL cabling in our area (Really?! No shit!) and ask us which room we would like it installed in.
We take them down into the basement lounge area (it's a lot nicer than it sounds, despite being a scummy cesspit of filth ;) ) which is located at the back of the house. The NTL technicians immediately tell us that with it being at the back of the house that they cannot install it there as they need to dig up the road at the back.
a) NTL didn't even consider this when we rang them.
b) NTL once again should have checked their records.
c) NTL are still retards.
The technicians leave and tell us (and I quote) "We...uh...we'll be back in 5 to 7 days...expect some form of correspondence from us, either written or via telephone". No choice about putting a wire through from the front of the house, no definite guarantee of an installation other than a technicians word.
"5-7" days pass, we reach the 26th of October, no response.
On the 29th of October, we finally receive a letter reading something along the lines of "As we have tried to contact you repeatedly and have been unsuccessful in our attempts, we request that you contact us on the following number and arrange another appointment for your installation."
The number that they gave us naturally didnt work but thankfully routed us to another number where we were put through (after being routed to the wrong call center by some ditsy retarded telephone operator (henceforth known as the Organ Grinder's Monkey)) to someone who could finally help us. Finally, we think we're getting somewhere and then we get told that the earliest we can have our connection installed is the 7th of November...
a) NTL claimed that they'd contacted us repeatedly, yet no letters, phonecalls or any other form of contact was registered by all 6 of us living in our house, and we always have at least 2 people in at any one time.
b) 6 students are now suffering with no Internet connection for WebCT (course tutoring over the net, etc.) because of a bunch of minor mistakes which snowballed into an avalanche of pointless fuckups.
Basically, the reason you havent all seen me ingame and had the opportunity to harrass me yet is because of NTL.
Fuck NTL, I say!
As some of you know, I've been waiting for NTL to install my broadband and cable TV package at my student accommodation and so far I've been shafted repeatedly.
My landlord (who happens to be one of the tenants also) rings NTL on the 4th of October and sets up an installation date. Due to the volume of students wanting broadband Internet connections, NTL gave us a date of October 19th. We understood that it was a busy time for NTL and agreed to the date. Here is where the first part of the plan began to unravel.
a) NTL didnt ask if any cabling had been installed for previous owners.
b) NTL didnt check their records to see if any would be needed.
c) NTL are retards.
We wait two weeks and eventually NTL show up (on a Sunday morning of all days - another mistake as the NTL helpline isnt open on Sundays meaning if we'd had any technical difficulties we'd have been stuck till the next day). and announce that they are unsure as whether we even have NTL in our area - despite the fact that a house 3 houses down has an NTL box outside which should have been a sure sign... - and that they need to go and check.
The technicians disappear and return half an hour later and announce that we do indeed have NTL cabling in our area (Really?! No shit!) and ask us which room we would like it installed in.
We take them down into the basement lounge area (it's a lot nicer than it sounds, despite being a scummy cesspit of filth ;) ) which is located at the back of the house. The NTL technicians immediately tell us that with it being at the back of the house that they cannot install it there as they need to dig up the road at the back.
a) NTL didn't even consider this when we rang them.
b) NTL once again should have checked their records.
c) NTL are still retards.
The technicians leave and tell us (and I quote) "We...uh...we'll be back in 5 to 7 days...expect some form of correspondence from us, either written or via telephone". No choice about putting a wire through from the front of the house, no definite guarantee of an installation other than a technicians word.
"5-7" days pass, we reach the 26th of October, no response.
On the 29th of October, we finally receive a letter reading something along the lines of "As we have tried to contact you repeatedly and have been unsuccessful in our attempts, we request that you contact us on the following number and arrange another appointment for your installation."
The number that they gave us naturally didnt work but thankfully routed us to another number where we were put through (after being routed to the wrong call center by some ditsy retarded telephone operator (henceforth known as the Organ Grinder's Monkey)) to someone who could finally help us. Finally, we think we're getting somewhere and then we get told that the earliest we can have our connection installed is the 7th of November...
a) NTL claimed that they'd contacted us repeatedly, yet no letters, phonecalls or any other form of contact was registered by all 6 of us living in our house, and we always have at least 2 people in at any one time.
b) 6 students are now suffering with no Internet connection for WebCT (course tutoring over the net, etc.) because of a bunch of minor mistakes which snowballed into an avalanche of pointless fuckups.
Basically, the reason you havent all seen me ingame and had the opportunity to harrass me yet is because of NTL.
Fuck NTL, I say!