AYONAE is a Norway-based brand offering handmade press-on nails and accessories. This Shipping & Delivery Policy explains how we process and deliver orders.
1. ORDER PROCESSING
All orders are processed within 1–3 business days (excluding weekends and Norwegian public holidays).
During peak periods, launches, or promotions, processing may take up to 5 business days.
You will receive an email confirmation once your order has been shipped.
2. SHIPPING ORIGIN
All AYONAE orders ship from Norway.
3. DELIVERY TIMES
Estimated delivery times after dispatch:
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Norway: 1–4 business days
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Europe (EEA/UK): 3–10 business days
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International: 5–15 business days
Delivery times are estimates and may vary due to customs or carrier delays.
4. SHIPPING COSTS
Shipping costs are calculated at checkout based on destination and shipping method.
We may offer:
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Free shipping promotions
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Flat-rate shipping
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Express options
Any applicable import duties or taxes outside Norway/EEA are the customer’s responsibility.
5. TRACKING
If tracking is available, you will receive a tracking link by email once your order ships.
Please allow up to 24 hours for tracking updates to appear.
6. DELIVERY ISSUES
Incorrect address
Customers are responsible for providing accurate shipping information.
AYONAE is not responsible for orders delivered to an incorrect address provided at checkout.
Lost or delayed parcels
If your parcel is delayed or appears lost, contact us at:
We will assist with carrier investigation where possible.
7. DAMAGED PACKAGES
If your package arrives visibly damaged:
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Photograph the package before opening
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Photograph the contents
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Contact us within 48 hours
Email: ayonae.nails@hotmail.com
We will arrange replacement or refund if damage is confirmed.
8. RISK OF LOSS
Risk transfers to the customer once the order has been handed to the shipping carrier, in accordance with Norwegian consumer law.
9. CONTACT
AYONAE
Norway
ayonae.nails@hotmail.com